MICHAEL WILKERSON

 

CompTIA Security+ certified with 7 + years’ experience with computer networking equipment. I have vast knowledge on the installation, maintaining and repairing of High Altitude Air Receiver systems and UAV systems. I have DoD/Government type experience by way of service in the USAF as a Voice Network and Computer Systems technician. I was afforded the opportunity to gain skills identifying and troubleshooting problems encountered by district-wide users on various servers, mainframes, desktops, routers and switches and other electronic devices as well as earning a Secret level security clearance to making me a valuable member of any team. I am a truly passionate, hard-working, punctual professional with many acquired leadership characteristics.

 

Skills

·   Desktop Support

·   Active Directory

·   LAN/WAN Admin

·   System Installation, Troubleshooting, Configuration, and Upgrading

·   Project Management

·   Work Orders/Trouble Ticket Management

·   Cable Installations and Premise Wiring

·   VOIP installs, configurations, and troubleshooting

·   SecureCRT

 

Professional Experience

 

Client Systems Technician

United States Air Force - MacDill Air Force Base, Tampa FL   December 2008 – February 2015

 

Responsibilities

 

·   Deploy, sustain, troubleshoot and repair standard voice, data, video network and cryptographic client devices for multiple organizations within the DoD.

 

·   Sustain and operate systems through effective troubleshooting, repair and system performance analysis.

 

·    Manage client user accounts and organizational client device accounts.

 

Engagements

 

·   Installed 40+ voice/data circuits for CDRUSCENTCOM which established 24/7 access that increased C2 capabilities.

 

·   Programmed Integrated Services Digital Network links for Special Operations Command Central (SOCCENT).

 

·   Lead team with the closure of 1000+ USCENTCOM service orders with 100% customer satisfaction.

 

·   Relocated 35 lines to support USCENTCOM’s J3 Joint Planning Center which facilitated the influx of 50 new personnel

 

·   Maintained and repaired all base station equipment and transmitters; maintaining site and test equipment inventories; testing and analyzing network coverage to ensure contiguous communication and network integrity and quality assuring that over 200 customers had a connection.

 

·   Analyzed network coverage to ensure contiguous communication and network integrity which lead to 98% customer satisfaction.

 

·   Assisted with White House Communications during two operations in which current President Barack Obama and former President George Bush gave speeches about Operation Enduring Freedom. 

 

 

Education

 

Electronic Principals        March 2009- July 2009

Keesler Air Force Base, Biloxi, MI       

 

Voice Systems Technology       July 2009 – September 2009

Sheppard Air Force Base, Wichita Falls, TX

 

7 –level (craftsman) training      March 2012-March 2012

Macdill AFB, Tampa FL      

 

Cisco Certified Network Routing Professional          April 2013-August 2013

Stetson University, Tampa, FL       

 

Trident University        May 2015 – Current

Actively pursuing Bachelor’s Degree,

Cypress, CA